We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us.
Customer Service:
Text: Avoid waiting on hold and text “Hello, cocosbride” to 1-510-598-5158 and one of our expert stylists in customer service will text you back! Texting allows you to go about your day and respond at your leisure :).
WhatsApp: +8618015561071. Cocosbride Representatives can be reached by phone Monday-Friday 10am-5pm PST. If no one answering the phone, please text “Hello, cocosbride” to 1-510-598-5158, we will call you back.
Email: service@cocosbride.com. We will research your request and respond in 24-48 hours. If you do not receive a reply in your inbox, please check your spam filter or junk folder for an email from our customer service team.
Live Chat: You may chat online with us by click “Chat with Us”on the bottom right of our website or below: E-mails are responded to within 24 business hours.
China Address: Room 310, 3rd Floor, Building C, No. 18, Jinfang Road, Suzhou Industrial Park
Suzhou, Jiangsu, 215000, China
Open time: 8:00-18:00 GMT+8:00 (Monday - Friday)
We will research your request and respond in 24-48 hours. If you do not receive a reply in your inbox, please check your spam filter or junk folder for an email from our customer service team.
Please note: Our Customer Service Center is currently experiencing higher-than-usual call volumes. We are working to expedite calls as quickly as possible, and we apologize for any inconvenience this may cause.
